Frequently Asked Questions
Have a question? We have an answer.
Get answers to your questions below about ordering, payment, and shipping. Need more help? Contact us on Live Chat or by Email!
STEP 2: PAY FOR ORDER
Send your payment using online banking with secure Interac e-Transfer, Bitcoin or any Altcoin.
If paying by Interac e-transfer, please send your payment promptly as we are holding the stock of your products for your order. Please contact us if you are unable to make a prompt payment and we’ll make sure to hold your order for you.
*Please be advised that we are located in Vancouver, BC and operate on PST. If you send your payment during the evening, we will not be able to accept it until our morning.
STEP 3: RECEIVE PACKAGE
After we receive your payment, we will pack and ship your order. Once it is shipped, we will email you a Canada Post tracking number.
Your package will arrive by Canada Post Xpress Shipping within 1 to 3 business days after it is shipped. The closer you are located to Vancouver, BC, the faster you will receive your order.
Yes, it is safe to mail order cannabis products. Canada Post does not screen packages so the contents of your order will remain hidden from detection. Packages are covered by the Canada Post Corporation Act which states that law enforcement may not seize or interfere with the delivery of your mail, unless it is considered a threat to national security. Our products are safe and are not considered a threat to national security.
No, you do not need to send in your ID or a medical card. You only need to be 19+ years old.It is illegal to purchase or offer cannabis to minors under the age of 19 years old in Canada.
No, currently only residents of Canada may order.
That is up to you. If you do not use your real name and you are not home when your package is delivered, you will not be able to pick your package up at the post office because you will have to show ID.
A minimum order of $25 (before shipping and after coupon discounts) is required.
Follow the directions on the receipt that is emailed to you.
Use this Secret Question: My Order Number is [your 4 digit order number]
Use this Secret Answer: [randomly generated for each order]
Please contact us. As long as we have not shipped your order then we can make changes.
All taxes are included in our prices already.
Once your payment has been received, we do not offer any refunds, exchanges, or returns. We can offer modifications to your order such as adding more items or a change of address if we have not already shipped your package yet. If an item is missing or has malfunctioned then we will send
a replacement of equal or greater value.
Your satisfaction is important to us so please contact us with any questions or concerns you may have.
For more information on our terms and conditions, see here.
Use our Live Chat (located bottom right of our website) to speak directly to us in real time. If we are unavailable, use our contact form or email us at firstname.lastname@example.org. We guarantee an email response within 8 hours to all inquiries, usually within the hour!
Check your junk mail or send us an email at email@example.com and we will reply to you.
Currently, we only accept Interac E-Transfer, Bitcoin or any Altcoin.
We will accept your transfer as soon as we can and get your package shipped with a tracking number emailed to you.
We must receive your payment within 2 hours of your order being placed to ensure your items remain in stock. If no payment is received within 48 hours, your order will be cancelled. Feel free to submit another order at anytime.
We use Canada Post exclusively for their safety and reliability.
We use Canada Post’s Xpress shipping nationwide. A flat rate of $15 for shipping is charged on all orders regardless of where you are located. You get free shipping for orders over $99+ or with our First Time Customer Promotion.
Yes! As long as your order has been placed and your payment has been sent by 12 pm PST (Mon to Fri), we will ship your order the same day. Anything later, will be shipped the next day.
Your order will be packaged in a 25 cm by 19 cm Canada Post Xpress plastic bubble mailer.
Click the images below for a close up view of how we ship our products.
Your package will be shipped within 24 hours (excluding weekends and statutory holidays) and then you will receive it within 1 – 3 business days depending on how far away from Vancouver, BC you are.
We will email your tracking number as soon as your package is shipped. It may take up to 24 hours for your tracking number to update on Canada Post’s website.
Use your tracking number and track your package here.
Sign up for a free FlexDelivery address with Canada Post here. This is like your own personal PO BOX and they will let you know when your order arrives by email or by their app. Pickup your package at the post office whenever it is most convenient to you.
The package may not have been entered into Canada Post’s internal system yet. Give it some time (up to 24 hours) and your tracking information will be updated on Canada Post’s website.
This is most likely due to human error, contact us immediately and Canada Post will re-route the package to your destination with a 1 – 2 day delay from when it normally would have arrived.
You can choose at checkout whether you would like a signature upon delivery or to just receive it.
We ship from Vancouver, BC.
No, currently we are only shipping orders.